Two years ago, Graeme and Jackie Hamilton sold their Falkirk salon and headed east to embrace the peaceful coastal life in East Lothian. Yet life has been far from quiet, as Jack & Ivy celebrates its second achievement at the East and Mid Lothian Business Awards.
It’s just over two years since Graeme and Jackie Hamilton opened their salon Jack & Ivy on Dunbar’s high street. They moved to East Lothian after selling their previous business in Falkirk where they were for 22 years and employed a team of 18 staff. And life has been far from quiet, as the salon proved both successful and popular in a very short space of time. And within ten months of opening Jack & Ivy was announced as a finalist in the East and Mid Lothian Business Awards for ‘Best New Business of 2018’. Following on from this success, Jack & Ivy went on to win Employer of the Year, at the same awards in 2019.
Both Graeme and Jackie believe that by investing in both the business and their staff they were able to win this award, and their success can be attributed to Jack & Ivy’s philosophy – the better the salon does, the better the staff do. And to ensure this happens, Graeme and Jackie focus on training and standards. Jackie explains; “We’ve been loyal to our staff and they’ve been loyal to us. The culture of Jack & Ivy is to nurture the talents of staff through training” Graeme added; “Training is key. I was influenced by what I learned from the Vidal Sassoon group and that’s where we’ve been sending staff ever since.”
And this year training continues to be their focus, with Jackie and Gaby concentrating on colour education. Jackie achieved a colour specialist degree with L’Oréal and both she and Gaby will continue to increase their skills with further training through L’Oréal. Graeme who trained at the Vidal Sassoon Academy, will return there this April to refresh his skills. Holly, who started with the salon as an apprentice, also received training at the prestigious Vidal Sassoon Academy and is now available as a graduate stylist. Graeme explains; “Holly achieved her NVQ level two in only 15 months, a fantastic achievement and is now available as a graduate stylist for appointments. A graduate stylist charges a reduced rate as they continue to develop their speed and confidence.” Abby, the newest member of the team, is working hard as an apprentice and looking to gain her NVQ too.
It’s not just the staff who are nurtured at Jack & Ivy, as soon as you walk through the door you’ll be given a warm welcome by the team and their salon dog Stan. What’s more everyone is dedicated to making sure you have the best experience with the best possible results.